GDPR

Privacy policy Maxilaria.shop

Individuals who visit this website maxilaria.shop ("users") may browse the site and use its services and content either as regular visitors or as registered users and for the processing of their personal data due to access this policy applies to it. The following terms of this policy constitute an integral part of the Terms and Conditions that govern our online store as a whole

The processing of personal data of visitors or registered users is carried out by the sole proprietorship "ZOIS E. IOANNIS", located at the 3rd km of Vari - Koropi (Evelpidon), Attica (TIN: 047654035, Glyfada Tax Office), email : maxilaria.gr@gmail.com, contact phone: +30 210 8975114 ("maxilaria.gr" or "company"), which is the Head of Processing and fully complies with the provisions of the General Regulation of Personal Data Protection 2016/679 / EU ("GBER") and the current national legal framework, as well as other applicable European and international legislation concerning the protection of personal data in general, and in particular in the field of electronic communications. The company has taken all reasonable technical and organizational security measures to protect your personal data

For any question or assistance regarding the processing of your data by the company, please contact us at the above email: maxilaria.gr@gmail.com or by phone at 210 8975114.

The services provided through this website are aimed at a general audience and are not aimed at or aimed at minors under 18 years of age. If we find that we have collected data on minors without the assistance of legal requirements, we will proceed to delete them directly.

We inform you that the provision of data to maxilaria.gr may be necessary in order to achieve the purposes mentioned below or optional. Their mandatory nature is indicated by an asterisk (*) next to the data. If you refuse to provide the information that is marked as mandatory, it will be impossible to achieve the purpose of collecting the specific data, and it may, for example, become impossible to fulfill the sales contract or create your account, etc. Providing additional data in addition to marked as mandatory, is optional and has no effect on the main purposes of data collection, but serves to optimize the quality of services provided

How and what personal data do we collect: We take care to collect only your absolutely necessary data, which is appropriate and clear for the intended purpose. • Data that you provide to us during your registration and the creation and management of a user account in order to provide you with its functions, such as e-mail address, password, name, surname, etc. Each user is required to enter personal information that is complete and true. Maxilaria.gr reserves the right to delete a user account if it is found that the information, he stated is untrue or he uses his account abusively or seeks to alter the website and its physiognomy. The user also reserves the right to delete his account at any time. • Data and information that you provide to us during the execution of a transaction (order / purchase) through our online store. Generally, you have the opportunity to make a purchase through our online store either as a visitor or as a registered user. The personal data we collect for the transaction whether you buy as a visitor or as a registered user are indicative of the following: Name, surname, company name, profession, order billing address, order shipping address (in case it is different from the billing address), invoicing details such as VAT, VAT. (in case payment by invoice has been selected), payment information such as account number, contact telephone, e-mail address, special notes / instructions from you regarding the order, etc. In addition to the above, we collect indicatively the following only for registered users who have created an account: Order history, frequency of visits, products that are in the list of favorites, etc. In case the recipient is a different person from the user (eg gifts) or from the invoicing person, the user responsibly declares that he has the explicit consent and consent of this third natural person, for the submission and registration of the necessary personal data that will allow the execution of the order, especially the invoicing in favor of a third party and / or the delivery of the order to its name and address (by registration and contact telephone), and assumes full responsibility for any claims of this person against maxilaria.gr. • Information you provide to us when you contact us either through the electronic contact form on our website or in any other way eg sending your complaints / comments. • Data you provide to us when you voluntarily subscribe to our newsletters (eg email address). • Technical information about your connection / activity on the internet and our website, such as the internet protocol address of the access device (IP address), which are automatically collected when you visit and you use our website. • Information collected from the use of cookies. Learn more about how to use cookies here.

We do not collect your sensitive personal data.

For what purposes do we process your personal data and with what legal bases:

• In case of creating a user account, for the purposes of managing your registration and to provide you with the account functions to facilitate the conclusion of the purchase of products and / or services with completed various invoicing, shipping and information about your purchases. We also process the data for your identification and to ensure your access to the account. The legal basis for the above processing is the execution of the contract or the taking of measures at your request before the conclusion of the contract. We also keep your data in our customer records if required in accordance with the requirements of applicable law.
• In case of order through our online store as you tell us either when creating your user account or when registering the order as a guest, for purposes of concluding and perfect execution of the sales contract and especially in order to submit / complete your order, to process / pricing / payment / delivery of the order, to contact you about the stages of order processing or to answer the relevant requests / questions you submit such as requests for product returns and in general for the management of your order and service . The legal basis for the above processing is the execution of the contract or the taking of measures at your request before the conclusion of the contract. Some personal data is stored in our customers' files in order to comply with our legal obligations, such as data that proves the respective transaction for tax and accounting purposes, your information on the details of the order, etc.
• In order to provide you with customer service / support in the context of managing and improving the services we provide, such as processing your requests / inquiries and communicating with you and in general to respond in the best possible way to your requests. The legal basis for the processing of data is the safeguarding and protection of those legitimate interests of ours, as long as your interests or fundamental rights and freedoms do not prevail over those interests. When you contact us, specifically for the management of events related to your order, the processing of your data is carried out on a legal basis the execution of the purchase contract, while in some cases we may contact you for the purpose of complying with our legal obligations.
• With your consent when you subscribe to our newsletter, we will use your personal data to inform you via email about our products and services, as well as our promotional actions, including offers, discounts, etc. Of course you have the opportunity to revoke the this consent at any time.
• For security purposes of your account and your identification where required, for security purposes and smooth operation of our website, to diagnose any technical problems and protect it from malicious users, but also to optimize its use and experience. For the above purposes, the legal basis of the processing of data is the safeguarding and protection of our legal interests, provided that these interests do not prevail over your interests or fundamental rights and freedoms or our relevant legal obligation.
• We may also process your data to establish, exercise or support our legal claims.

We do not use your data for automated decision making, including profiling.

Your data is managed by the competent employees of maxilaria.gr. Unauthorized access is prohibited. Also, your personal information may be disclosed to companies cooperating with maxilaria.gr, for the above purposes and in particular the operation of our online store and the support and execution of our transaction, according to our instructions and always under conditions that fully ensure that your personal information is not subject to any illegal processing. Thus, for the execution - delivery of your order, we obligatorily transmit to a third party - carrier your minimum necessary personal data for the purpose of execution of the transfer and delivery of the order. As the company cooperates with external third party (fast) transport service providers, this transmission of the above data is necessary for the execution of the order and can not be excluded, if the user wishes to receive the products he has ordered and purchased at his place. . Otherwise, you will have to come to our place to pick up your order, so that the transfer of these minimum data to a third party transport service provider does not take place. We may also transfer the data to payment service providers (eg banks, paypal, etc.) in order to complete the payment of your order, as well as to service providers for the purpose of operation, hosting, maintenance and technical support of the website. Finally, your data may be transferred to the competent supervisory, judicial, police and other administrative control authorities, upon their legal request within their jurisdiction and in accordance with the applicable legal provisions.

Maxilaria.gr does not transmit your personal data to third countries or international organizations. Subject to the provisions of this policy, no personal information is the subject of rental, sale, public posting or disclosure to other companies, organizations or websites.

Data retention time: Your data will be stored by us only for as long as it takes to fulfill the purpose for which it is collected. Thus they are maintained until we fulfill our contractual obligations such as product returns, unless a longer retention period is required in order to comply with existing legislation and our legal obligations or to safeguard our legal claims. The personal data of the registered user will be kept until the latter requests the deletion of his account, unless the maintenance is imposed by a statutory obligation, for example for tax purposes. The personal data of the user who makes purchases and is stored in accordance with our legal obligations, will be kept for a maximum period of 20 years. The data collected due to your communication with us in the context of customer service requests will be retained until these requests are processed. In case we process data based on your consent they will be kept until it is revoked by you.

How you can update and manage your own information:
Either by contacting us at the email: maxilaria.gr@gmail.com, or if you have created a user account through it.
Rights:
At any time you reserve the following rights in relation to your personal data processed by maxilaria.gr in accordance with current legislation for the protection of personal data

• the right to information and access to any information held about you.
• right to correct them in case of error / inaccuracy / lack, update.
• the right to object to the further processing of your information in accordance with the terms of the law, when the legal basis is the legal interest. However, the company has the right to invoke compelling and legal reasons to continue this processing.
• the right to restrict processing under certain conditions, eg either because you question the accuracy of your data for a period of time that allows us to verify its accuracy, or because you consider the processing to be illegal but do not wish to delete the data, etc.
• the right to delete your data eg if they are no longer needed for any purpose for which they were collected or if they were processed illegally etc. If we have a legal obligation to keep this data we will not be able to proceed with the deletion (eg keeping transaction data for reasons for tax - financial transparency of the company, retention for proof of consent).
• right of portability to another company if this is technically possible and if we process your data on the basis of consent or in the context of contract execution.
• the right to withdraw your consent at any time when the processing is based on your consent, but without affecting the legality of the processing that took place before the withdrawal of the consent.

It should be noted that the exercise of some of the above rights may not allow the conclusion or completion of the performance of the contract.

To exercise your rights you can submit a relevant written request to us either at the email address maxilaria.gr@gmail.com or by sending a postal letter to the address of the registered office of the company mentioned above. As a registered user you can exercise some of the above rights through your account. The application for your rights is generally free, unless the request is manifestly unfounded or excessive, or if it is repeated, in which case a reasonable fee may be charged. In any case, an effort is made so that the requests are answered within one month from their proven receipt. This deadline can be extended for another 2 months, if required. The applicant will be informed about this extension and the reasons for it in each case within one month from the receipt of the request. Your request must be clearly stated. You may also be required to provide proof of identity in order to exercise the above rights and have your application processed. This is an appropriate security measure to ensure that your personal information is not disclosed to anyone who does not have the right to receive it. In case your right cannot be exercised, we will inform you with reasons for our refusal. In any case, you have the right to complain to the Personal Data Protection Authority (1-3 Kifissias Avenue, 115 23 Athens, tel. 210 6475600, email: complaints@dpa.gr).

Modification of the Personal Data Protection Policy of the website: We may update the present Privacy Policy of our website from time to time and whenever deemed necessary, as well as the relevant information, within the applicable legal framework. Any updated policy will be published on our website.

NEWSLETTERS / NEWSLETTERS When you register in our online store, you are invited to enter your e-mail address and you have the option to choose whether you will provide your consent so that maxilaria.gr can send you newsletters / newsletters (newsletters) at regular intervals ), in addition to messages about the progress of your order or the management of your account (eg loss of passwords). Maxilaria.gr sends newsletters to the registered users of the online store who have consented specifically to this during the registration in the online store, or to the users who subscribe only to the newsletter through our website. The maxilaria.shop website is not responsible if the newsletters are not delivered to their destination, although it makes every effort to deliver. Newsletters can end up in the spam folder, so please check regularly that they are not stored there. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of the maxilaria.shop website, you have the right to revoke your consent at any time and unsubscribe by clicking the "delete" option included in any informative email that we send you or by sending an email to the address maxilaria.gr@gmail.com. In any case regarding the protection of the personal data of the users and their rights in relation to our newsletters, the provisions of the Personal Data Protection Policy of our website apply.