TERMS AND CONDITIONS

This website maxilaria.shop is the online store of exhibition and distribution of products through the internet of the sole proprietorship "ZOIS E. IOANNIS", located at the 3rd km of Vari - Koropi (Evelpidon) in Attica, (TIN: 047654035, D.O. Glyfada), email: maxilaria.gr@gmail.com, contact phone: +30 210 8975114 (hereinafter "maxilaria.gr" or "business").

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of this online store, located at maxilaria.shop. Make sure you agree with their content, because the use of the above website maxilaria.shop is governed by these terms and any transaction with us through it implies their acceptance. The terms of use and operation of the website are fully compatible with applicable European and Greek law and the user upon visit acknowledges that he has been fully aware of them, accepts them explicitly and unreservedly and undertakes to comply with them. In case you do not agree or understand the present terms and conditions, in whole or in part, you must not visit and / or use this website and its services.

TERMS Maxilaria.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store at any time and undertakes the obligation to inform users of any modifications / changes, by posting them on the website of this online store. The visitor - customer must be informed of the terms published on this website. It is clarified that any change of terms does not cover orders that have already been placed before the change.

PROVIDED INFORMATION & PRODUCTS Maxilaria.gr is committed to the quality, completeness and validity of the information provided on the website of maxilaria.shop, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, as well as the accuracy of information regarding the services provided in general by the online store of maxilaria.shop, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

LIMITATION OF LIABILITY Maxilaria.gr in the context of transactions from its online store informs customers based on the data observed each time about the availability or not of its products and in no case can guarantee the availability of them. In any case, maxilaria.gr undertakes to inform the final consumers in time about the unavailability, in which case even in this case it does not bear any further responsibility. Maxilaria.gr is not responsible for any technical problems that occur to users when attempting to access its website maxilaria.shop and during it, and which are related to the operation or compatibility of their own infrastructure using it website. Also maxilaria.gr has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through its website. Maxilaria.gr is responsible only for deceit and gross negligence, in case of delay in the delivery of the ordered products and for information or services that it provides through its online store.

INTELLECTUAL PROPERTY RIGHTS The maxilaria.shop website is the official website of the company maxilaria.gr. All content and information posted on this website maxilaria.shop (with the exception of explicitly stated exceptions), including illustrative images, graphics, photographs, drawings, texts, services and products are the intellectual property of maxilaria.gr and are protected by the relevant provisions of Greek and European law as well as international conventions. The names, images, logos, trademarks and insignia that represent the company maxilaria.gr and / or its online store maxilaria.shop and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia features of maxilaria.gr and / or maxilaria.shop and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the websites of maxilaria.gr should in no way be construed as a transfer or assignment of their license or right of use. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of of the online store and the website.

USER OBLIGATIONS The users of the maxilaria.shop website accept that they will not use this and the online store of maxilaria.gr to send, publish, email or transmit in any other way any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, obscene, obscene, libelous, violates another person's privacy, shows empathy, or expresses racial, ethnic, or other discrimination, may harm minors in any way, may not be transmitted in accordance with applicable law or infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains any software viruses, or any other software, code files or programs designed to interrupt, cause damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may harass third parties with any way and any content is used to collect or store users' personal data.

LINKS TO OTHER WEBSITES Maxilaria.gr does not control and does not bear any responsibility for the availability, content, privacy policy, quality and completeness of the services of other websites (websites) and web pages to which it refers through links, hyperlinks or advertising banners. Therefore, for any problem that occurs during their use, the user must go directly to the respective websites and webpages, which are responsible for the provision of their services. The provision of links in our online store is for convenience and our business in no way approves, accepts and is not responsible for the content of each link.

ONLINE PURCHASE SERVICE Visitors / users can freely navigate the website, but only legally competent users, in accordance with Greek Law, have the opportunity to place an order and purchase products. In case of an order from a legally incapable person, the company reserves the right to execute it by the person exercising custody or supervision. Users acknowledge that the products sold through our online store are intended exclusively for their own purchase, personal use and not for resale.

SUBMISSION & COMPLETION OF ELECTRONIC ORDER The completion of the order through our online store, is the conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994 (Consumer Protection) and P.D. 131/2003 (Electronic Commerce), as in force today. The information contained in these terms does not constitute a sale proposal but an update. In order to be able to order, you do not have to be a registered user, but we would advise you to create an account on our website, as the whole process will be easier in any future use of the online store. The user by clicking "Send Order" submits a proposal to purchase the products in his cart and must acknowledge that he has read and agrees with the terms and conditions of the site. The user is responsible for the correctness and legality of his personal data which the company knows only upon his statement, while acknowledging that any false statement makes it impossible to execute any contract of sale between us, subject to the company seeking compensation from the user for any damage suffered by this culpable behavior. Your order is completed upon acceptance by the company by sending a written order confirmation to you to the email address (email) you indicated when submitting that order. Otherwise, if you do not receive a confirmation message of your order, please contact us immediately, in order to request the successful completion of the submission of your order.

It is noted that the prices listed next to each product include VAT (24%), but not the shipping costs that are added later. The prices of the products are subject to change by the company without notice, but in any case, the total price stated in the electronic copy of the order on the date of completion of the order is valid.

The payment of the order is made with the Payment Methods that appear on our website, the content of which is an integral part of these terms and conditions.

You can cancel an order (in whole or in part) that has already been registered in the ways set out below.

Subject to exceptional circumstances, we will make every effort to complete your order within 30 days from the date of order confirmation. However, delays can occur in cases such as adapting products to customer requirements, depending on the delivery area or in unforeseen circumstances.

MINIMUM SHIPPING COST & COD COST In any case, the shipping costs of an order made through our online store are borne by the customer. The minimum shipping costs per order amount to € 20. The content of the Shipping Methods and Expenses that appear on our website is an integral part of these terms and conditions.

RIGHT TO RETURN PRODUCTS
For any question regarding the return of a product or a part of the products of your order you can contact us electronically through the electronic contact form on our website, or by email at maxilaria.gr@gmail.com or by phone at the contact phone our 210 8975114.

RIGHT OF WITHDRAWAL You have the right to withdraw from the sales contract you have entered into our online store maxilaria.shop, without giving any explanation, within a period of 14 calendar days (except in the cases below where the right of withdrawal is not granted). The withdrawal period expires 14 calendar days from the day following the receipt of the products, ie the day you acquired (or a third party other than the carrier and designated by you acquired) the physical possession of the products. In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract with a clear statement of withdrawal which you must send us: or by letter by post to the address of the company "ZOIS E. IOANNIS", 3rd km of Vari - Koropi (Evelpidon) Attica, PC: 19400 or by e-mail to the e-mail address: maxilaria.gr@gmail.com. In any case for online orders you can contact us by phone before returning the products at tel: 210 8975114.

In the withdrawal statement you must state your name, order number / date and the date you received the product, as well as explicitly state that you are withdrawing from the transaction and returning the product. You can use the withdrawal form available here, without having to do so. To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline.

Consequences of withdrawal: If you withdraw from the contract, once the return process has been completed and the return conditions below are met, we will refund all the money we received from you, including delivery costs (unless you chose a delivery method other than the cheapest standard delivery method). we offer), without undue delay and definitely within 14 calendar days from the day we will be informed of your decision to withdraw from the contract. In any case we will carry out the above refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise - and provided that you do not incur any costs incurred as a refund. In case of customer debit by credit card, the company, once it has received the price from the bank, will be obliged to inform the bank about the cancellation of the transaction and the bank will take any action. Our company after this information bears no responsibility for the credit time of the amount and any delays, since this is purely the responsibility of the competent bank. Unless our company offered to pick up the returned product itself, we reserve the right to delay the refund until we receive the product back or until you provide us with proof that you returned the product, whichever comes first.

You must return the products or deliver them to us, without undue delay and definitely within 14 calendar days from the day you told us you were withdrawing from the contract. The deadline is considered to have been met if you return the products before the end of the 14 day period.
The products are returned to the address of the company "ZOIS E. IOANNIS", 3rd km Vari - Koropi (Evelpidon) Attiki, PC: 19400.

In all cases the product to be returned must not have been used, must be in the same condition as received, complete and without damage or damage, have not been removed any labels or brand marks etc that may be on it, in the original and complete packaging which must be in excellent condition, along with all documents proving the transaction and accompanying the product upon delivery (eg instructions). In any case, the product to be returned must be accompanied by the original Retail Receipt or the Invoice and Delivery Note. Product that was sold with an extra gift will have to be returned with the extra gift, otherwise the value of the gift will be deducted from the refund. Maxilaria.gr does not bear any responsibility in case the product is lost before it reaches the store. The returned products are under your responsibility until they reach us. After examining the returned product in detail, we will inform you about the refund.

You will be fully and exclusively responsible for the immediate cost of returning the products. You are also responsible and liable for any reduction in the value of the products that may arise if you use / manage the products in a way other than that which is necessary to determine the nature, characteristics and function of the products.

The right of withdrawal does not apply: (a) products received from a store that do not constitute a distance order. (b) in cases where the products have been used or modified by you in accordance with the above. (c) in products that are manufactured exclusively for the customer according to personalized specifications upon special order, eg based on the colors, dimensions, etc. that the customer chooses, as indicated on the website.

RETURN OF A DEFECTIVE PRODUCT In all cases where the product you received is proven to be defective or the agreed properties are missing or does not correspond to what you have ordered you can request: Product replacement or • withdraw from the contract and return the product, unless it is a minor defect, in accordance with the above mentioned for the right of withdrawal.

In any case, the replacement or return of a defective product is possible only if you contact the same day or the next working day after receiving it by phone at 210 8975114 or via email at maxilaria.gr@gmail.com or via the online contact form at our website, informing us about it and sending us a photo of the defect.
Before returning products, you should consult with the store in one of the above ways.

Maxilaria.gr does not bear any responsibility in case the product is lost before it reaches the store.
We will carefully review the returned product and let you know within a reasonable time if you are entitled to a refund or replacement.

It is noted that in this case (defective product) you are not charged with shipping costs, as long as there has been a relevant agreement first.
In any case, the maximum return period for replacement is 14 calendar days from the date of receipt.
In case the transfer was made with a transport company indicated by the customer, the company does not bear any responsibility for any damage or defect the product suffered.
In any case, the provisions of the Civil Code and the more specific applicable consumer protection legislation also apply.

For more information please visit the Return Policy on our website, the content of which is an integral part of these terms and conditions.

ORDER CANCELLATION
Without limitation of the above provisions for withdrawal the cancellation of the order can be done in the following cases:

Before the order is completed, during the electronic ordering process you can go back by clicking "back" and remove the quantities of products from your cart by clicking on the "delete" button of the products.

If the online order has been completed but the product has not been shipped yet, you can call 210 8975114 or contact us by email at maxilaria.gr@gmail.com and one of our representatives will cancel your order.

In case your order has already been invoiced or after sending or receiving the product, call us at 210 8975114 or contact us via the online contact form of our website or via email at maxilaria.gr@gmail.com, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about your choices.

Once the order has been invoiced and has now been routed for delivery, the return costs are borne by the customer.
In any case, the maximum time limit for cancellation of the order is 14 calendar days from the date of receipt.

SECURITY Maxilaria.gr recognizes the importance of the issue of the security of your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the maxilaria.shop online store is achieved by the following methods:

Customer Identification The codes used for your identification are two: the Password (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information. Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss or leakage you should notify us immediately, otherwise the online store of maxilaria.shop is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (e.g., date of birth). We also suggest that you use not only letters and numbers but also symbols to create a password. Ensuring the Confidentiality of the Transfer of Your Personal Data To ensure the confidentiality of data transfer, we use the SSL encryption protocol. Controlled Access (firewall) Access to our systems is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and business information. Encryption The system of maxilaria.gr first decrypts the information it receives using the same key (which is predefined at the beginning of your connection to the service) and then processes it. The systems of maxilaria.shop send you information following the same encryption process. Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL encryption. Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. When ordering and if the user / customer has logged in with his username and personal password in the online store maxilaria.shop, all communication between your computer and the systems of maxilaria.shop is encrypted using a key. That is, every time you send information to the system, your browser first encrypts it using a key and then sends it to the system. The system of maxilaria.gr first decrypts the information it receives using the same key (which is predefined at the beginning of your connection to the service) and then processes it. The systems of maxilaria.shop send you information following the same encryption process. Confidentiality of Transactions Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to maxilaria.shop is confidential and maxilaria.gr has taken all necessary measures to be used only to the extent that it is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following: Only authorized employees have access to your transaction information and only when necessary, eg to process your requests. Maxilaria.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority. In the event that maxilaria.gr uses third parties to support its systems / services, it takes care to ensure confidentiality. For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties. Maxilaria.gr follows the current Consumer Code of Ethics for E-Commerce.

PROCESSING AND PROTECTION OF PERSONAL DATA Individuals who visit this website maxilaria.shop can navigate it and use its services and content either as ordinary visitors or as registered users and for the processing of their personal data due to this access the Protection Policy applies. Personal Data of the website, which is an integral part of these terms and conditions. The processing of your personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (Regulation 2016/679 / EU "GKPD"), and the current national legal framework, as well as other applicable European and international legislation concerning protection personal data in general, and in the field of electronic communications in particular. At any time you reserve the right to be informed, accessed, corrected, deleted, restricted or objected to the further processing of your data, portability and revocation of the granted consent, provided that the required conditions are met in accordance with applicable law, as well as complaint to the Pristina Personal Character. Detailed information about the protection of your personal data and your rights is available in the Privacy Policy of our website.

NEWSLETTERS / NEWSLETTERS When you register in our online store, you are invited to enter your e-mail address and you have the option to choose whether you will provide your consent so that maxilaria.gr can send you newsletters / newsletters (newsletters) at regular intervals ), in addition to messages about the progress of your order or the management of your account (eg loss of passwords). Maxilaria.gr sends newsletters to the registered users of the online store who have consented specifically to this during the registration in the online store, or to the users who subscribe only to the newsletter through our website. The maxilaria.shop website is not responsible if the newsletters are not delivered to their destination, although it makes every effort to deliver. Newsletters can end up in the spam folder, so please check regularly that they are not stored there. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of the maxilaria.shop website, you have the right to revoke your consent at any time and unsubscribe by clicking the "delete" option included in any informative email that we send you or by sending an email to the address maxilaria.gr@gmail.com. In any case regarding the protection of the personal data of the users and their rights in relation to our newsletters, the provisions of the Personal Data Protection Policy of our website apply.

RIGHT TO ELECTRONIC SETTLEMENT OF DISPUTES In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21-5-2013 on the electronic settlement of consumer disputes and Directive 2013/11 / EC on the alternative settlement of consumer disputes, which has been incorporated in Greek legislation with JM 70330/2015, we inform you about the possibility of out-of-court settlement of consumer disputes through the Alternative Dispute Resolution process (ADR) throughout the European Union through the electronic dispute resolution platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.