Return policy
RIGHT TO RETURN PRODUCTS
For any question regarding the return of a product or a part of the products of your order you can contact us electronically through the electronic contact form on our website, or by email at maxilaria.gr@gmail.com or by phone at the contact phone our 210 8975114.
RIGHT OF WITHDRAWAL
You have the right to withdraw from the sales contract you have entered into our online store maxilaria.shop, without giving any explanation, within a period of 14 calendar days (except in the cases below where the right of withdrawal is not granted).
The withdrawal period expires 14 calendar days from the day following the receipt of the products, ie the day you acquired (or a third party other than the carrier and designated by you acquired) the physical possession of the products.
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract with a clear statement of withdrawal which you must send us:
or by letter by post to the address of the company "ZOIS E. IOANNIS", 3rd km of Vari - Koropi (Evelpidon) Attica, PC: 19400
or by e-mail to the e-mail address: maxilaria.gr@gmail.com.
In any case for online orders you can contact us by phone before returning the products at tel: 210 8975114.
In the withdrawal statement you must state your name, order number / date and the date you received the product, as well as explicitly state that you are withdrawing from the transaction and returning the product. You can use the withdrawal form available here, without having to do so.
To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline.
Consequences of withdrawal::
If you withdraw from the contract, once the return process has been completed and the return conditions below are met, we will refund all the money we received from you, including delivery costs (unless you chose a delivery method other than the cheapest standard delivery method). we offer), without undue delay and definitely within 14 calendar days from the day we will be informed of your decision to withdraw from the contract. In any case we will carry out the above refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise - and provided that you do not incur any costs incurred as a refund.
In case of customer debit by credit card, the company, once it has received the price from the bank, will be obliged to inform the bank about the cancellation of the transaction and the bank will take any action. Our company after this information bears no responsibility for the credit time of the amount and any delays, since this is purely the responsibility of the competent bank.
Unless our company offered to pick up the returned product itself, we reserve the right to delay the refund until we receive the product back or until you provide us with proof that you returned the product, whichever comes first.
You must return the products or deliver them to us, without undue delay and definitely within 14 calendar days from the day you told us you were withdrawing from the contract. The deadline is considered to have been met if you return the products before the end of the 14 day period.
The products are returned to the address of the company "ZOIS E. IOANNIS", 3rd km Varis - Koropiou (Evelpidon) Attiki, PC: 19400
In all cases the product to be returned must not have been used, must be in the same condition as received, complete and without damage or damage, have not been removed any labels or brand marks etc that may be on it, in the original and complete packaging which must be in excellent condition, along with all documents proving the transaction and accompanying the product upon delivery (eg instructions). In any case, the product to be returned must be accompanied by the original Retail Receipt or the Invoice and Delivery Note.
Product that was sold with an extra gift will have to be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.
Maxilaria.gr does not bear any responsibility in case the product is lost before it reaches the store. The returned products are under your responsibility until they reach us.
After examining the returned product in detail, we will inform you about the refund.
You will be fully and exclusively responsible for the immediate cost of returning the products. You are also responsible and liable for any reduction in the value of the products that may arise if you use / manage the products in a way other than that which is necessary to determine the nature, characteristics and function of the products.
The right of withdrawal does not apply:
(a) products received from a store that do not constitute a distance order.
(b) in cases where the products have been used or modified by you in accordance with the above.
(c) in products that are manufactured exclusively for the customer according to personalized specifications upon special order, e.g., based on the colors, dimensions, etc. that the customer chooses, as indicated on the website.
RETURN OF A DEFECTIVE PRODUCT
In all cases where the product you received is proven to be defective or the agreed properties are missing or does not correspond to what you have ordered you can request:
- Product replacement or
- withdraw from the contract and return the product, unless it is a minor defect, in accordance with the above mentioned for the right of withdrawal.
In any case, the replacement or return of a defective product is possible only if you contact the same day or the next working day after receiving it by phone at 210 8975114 or via email at maxilaria.gr@gmail.com or via the online contact form at our website, informing us about it and sending us a photo of the defect.
Before returning products, you should consult with the store in one of the above ways.
In all cases the product to be returned or replaced must not have been used, must be in the same condition as received, complete and without damage or damage, have not been removed any labels or brand marks etc that may be on it, in original and complete packaging which must be in excellent condition, along with all documents proving the transaction and accompanying the product upon delivery (eg instructions). In any case, the product to be returned must be accompanied by the original Retail Receipt or the Invoice and Delivery Note.
Maxilaria.gr does not bear any responsibility in case the product is lost before it reaches the store.
We will carefully review the returned product and let you know within a reasonable time if you are entitled to a refund or replacement.
It is noted that in this case (defective product) you are not charged with shipping costs, as long as there has been a relevant agreement first.
In any case, the maximum return period for replacement is 14 calendar days from the date of receipt.
In case the transfer was made with a transport company indicated by the customer, the company does not bear any responsibility for any damage or defect the product suffered.
In any case, the provisions of the Civil Code and the more specific applicable consumer protection legislation also apply.
For more information please visit the Return Policy on our website, the content of which is an integral part of these terms and conditions.
ORDER CANCELLATION
Without limitation of the above provisions for withdrawal the cancellation of the order can be done in the following cases:
Before the order is completed, during the electronic ordering process you can go back by clicking "back" and remove the quantities of products from your cart by clicking on the "delete" button of the products.
If the online order has been completed but the product has not been shipped yet, you can call 210 8975114 or contact us by email at maxilaria.gr@gmail.com and one of our representatives will cancel your order.
In case your order has already been invoiced or after sending or receiving the product, call us at 210 8975114 or contact us via the online contact form of our website or via email at maxilaria.gr@gmail.com, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about your choices.
Once the order has been invoiced and has now been routed for delivery, the return costs are borne by the customer.
In any case, the maximum time limit for cancellation of the order is 14 calendar days from the date of receipt.